Cancellation Policy

Attendee Cancellation Policy

• Registration fees are non-refundable and not transferable to another person nor to another year. There is a $75 fee applied to all returned checks and credit card charge backs.
• Participants acknowledge that allowing others to use their forum badge is not allowed and offending parties may be asked to leave the confrerence without any refund of fees.
• Individuals who are asked to leave the hotel or conference by the event management staff or the host property for cause (i.e. misconduct, inappropriate advance toward others, intoxication, etc.) will not be able to attend any sessions after removal, and are not entitled to a refund.

Exhibitor Cancellation Policy

a. All requests for cancellations and refunds must be submitted in writing electronically to [email protected]. Any exhibitor canceling on or before April 29, 2024, will receive a full refund less a $250.00 processing fee for each item canceled (booth, hospitality suite, demo room, GITB). Expo passes are nonrefundable. Absolutely no refunds will be issued after April 29, 2024. There is a $75 fee applied to all returned checks. The individual sponsorship item cancellation terms prior to April 29 are as follows:
i. Add Logo to Your Company Listing – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
ii. Charging Station – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
iii. Exclusive Reception – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
iv. Forum Guide Advertising – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
v. Highlighter/Pen – Cancellation policy: no refunds once item is approved and order is placed or after April 29.
vi. Hotel Room Key Card – Cancellation policy: no refunds once item is approved and order is placed or after April 29.
vii. Branded Hand Sanitizer – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
viii. Internet Café – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
ix. Lanyard/Badge Holder – Cancellation policy: no refunds once item is approved and order is placed or after April 29.
x. Refreshment Breaks – Cancellation policy: Before April 29: full refund less $250 processing fee; no refunds after April 29.
xi. Water Bottles – Cancellation policy: no refunds once item is approved and order is placed or after April 29.
b. Any refunds will be paid no later than 28 days after approval. If the Forum is cancelled, vendor will be entitled to a refund of the booth rental on a pro-rated basis after expenses incurred to that date have been met.